A little clarity.
Your privacy.

Who we are

Oxford City Guide operates oxfordcityguide.co.uk and is responsible for the personal information described in this notice.

For privacy enquiries, email contact@oxfordcityguide.co.uk or call 01865 416853.

Information we use

Newsletter subscriptions

We record your email address, subscription status and when and how you gave consent. This is used to manage your subscription and send the newsletter you requested. The basis for newsletter marketing is your consent. You can withdraw it by contacting us.

Event submissions

We collect the event details and image you submit, together with the organiser’s name and email address. We use these to review the submission, contact its organiser and publish approved event information. The organiser contact fields are for administration; information you put in an event description or image may become public.

Advertising and business enquiries

We collect business details, website, description, area, contact name, email address and your enquiry preferences. We use these to respond, review applications and manage agreed listings or campaigns. Public listing details are separate from private enquiry contact details.

Messages and site operation

If you email us, we receive your address and the contents of your message. Hosting services also process technical request information, such as IP addresses and error logs, to deliver and protect the website.

Reviewing submissions, answering messages and maintaining a useful, secure guide serve our legitimate interests in running the site. Where an individual enters an advertising contract with us, processing needed to arrange and fulfil that contract is based on the contract. Accounting records may also be needed to meet legal obligations.

Submitting information is voluntary, but we need the required contact and listing fields to handle a submission or enquiry. Please do not include sensitive personal information or private details about other people.

Analytics and maps

When analytics is enabled, our consent controls let you accept or decline Google Analytics measurement. With permission, we measure page visits and selected actions, such as outbound link clicks. Our custom tracking excludes form contents and URL query strings.

Your analytics preference is stored in your browser’s local storage. You can change it using “Analytics choices”, or clear your browser’s site data. Declining analytics does not stop you browsing or submitting a form.

The Google analytics script currently loads with analytics storage denied before a choice is made. This makes a connection to Google even when you have not accepted analytics cookies.

Some map pages embed Google Maps. Loading an embedded map connects your browser to Google, which receives technical information such as your IP address and may use its own cookies. Map loading is separate from our analytics choice. See Google’s privacy policy for how Google handles this information.

Service providers

We use Google Cloud for website hosting, database storage and uploaded files. Authorised administrators access submissions to operate the guide. Where an advertising payment uses Stripe, Stripe processes payment information under its privacy policy.

External service providers may process information outside the UK. The protections and locations depend on the service and its contractual arrangements. Contact us if you need details about a particular service or transfer.

Links to venue, organiser and booking websites take you to services with their own privacy notices. We may also disclose information when required by law.

Keeping information

Retention depends on the reason information was collected: whether a subscription is active, whether a submission or enquiry still needs a response, whether a campaign is ongoing, and whether particular records are needed for accounting or a dispute.

Unpublishing or expiring an event or advert does not automatically delete the underlying submission or private contact information. Contact us to request removal. We are reviewing fixed retention periods and deletion procedures; this notice does not promise automatic deletion on a particular date.

Your rights

Depending on the circumstances, you can ask for access to your personal information, correction, deletion, restricted use or a portable copy. You can withdraw consent without affecting processing that took place before withdrawal.

You can object

You can object to processing based on legitimate interests, and you can object to direct marketing at any time.

Email contact@oxfordcityguide.co.uk with your request. We may need to verify your identity. Rights can have exceptions, which we will explain if they apply.

You can complain to the UK Information Commissioner’s Office through the ICO’s complaints service. You do not have to contact us first.